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Cargo Services

Our global network and team of experts provide our clients with fully customised services responsive to the latest shifts in the market. Together we create synergies and seize new opportunities to achieve greater success.

Sales and Business Development

  • Key account management (both offline and online)
  • Local expertise and cross-network sales support
  • Sales strategy development and implementation
  • Negotiation of commercial agreements (e.g. Preferred Partner Agreements, Interline Agreements)
  • Alternative Product Specialist (Pharma, Express, DG, Perishables etc.)
  • Revenue management
  • Periodic sales report, performance analysis, forecasts
  • Business plans
  • Market research & intelligence (e.g. market research and analysis, competitor intelligence and customer understanding)
  • IATA CASS Cargo Data Base and analysis

Operations and Customer Services

  • 24-hour customer service (booking & tracing)
  • Dedicated operational team to perform airport supervision and operations
  • Close Coordination with and monitoring of Ground Handling Agents (GHA)
  • Supervision of special cargo handling
  • Lobbying and liaison with relevant authorities

Flight Route Development

  • Evaluation & recommendations for both scheduled & non-scheduled flights
  • Civil Aviation coordination (e.g. application of traffic rights, operation permits, slots, CCAR129, all required online/offline local preparation)
  • Lobbying and liaison with relevant authorities

Marketing

  • Social media marketing
  • Video marketing
  • Brand promotion
  • Public relations and communications support
  • Support international cargo events and conferences

Finance & Administration

  • Collections
  • Accounting
  • Pricing
  • Invoicing
  • IATA CASS and non-CASS customers
  • Periodic reports
  • Recruitment & training of talents
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