Passenger - TAM Group

Key account management (both offline and online)
Comprehensive distribution channels, B2B wholesalers, tour operators, retailers, TMC, OTA, B2C
Sales strategy development and implementation
Negotiation of commercial agreements (e.g. Preferred Partner Agreements, Interline Agreements)
Revenue management (e.g. yield management, cost optimization)
Trade promotion
Product training
Familiarization trips (e.g. corporate agencies, travel agencies)
Periodic sales report, performance analysis, forecasts
Business plans
Market research & intelligence

Dedicated and shared R&T teams to handle FIT & group bookings, corporate & travel trade support, claims & enquiries
Airport supervision and operations
Coordination with and close monitoring of Ground Handling Agents (GHA) and other relevant airport vendors
Lobbying and liaison with relevant authorities

Evaluation and recommendations for both scheduled & non-scheduled flights
Civil Aviation coordination (e.g. application of traffic rights, operation permits, slots, CCAR129, all required online/offline local preparation)
Coordination with all relevant airport vendors (e.g. catering, GHA, fuel, engineering)
Lobbying and liaison with relevant authorities

Passenger Services